Refund Policy

Refund Policy

About the products

Received an order you don't want to use? Did you buy the wrong product? You want to receive a pack rather than a cure.

You can return the product to us within 14 days for a refund as long as the product is neither started nor opened.

To do this, send us an email to and we will inform you of the steps to follow.

About the delivery

If proof of distribution is provided to us by our delivery service providers, it will be impossible for us to refund your order if you have not received the package. The company disclaims all external facts that may lead to the non-receipt of the package by the customer (theft from the mailbox, receipt by a third party, etc.).

In case of unavailability of a product ordered, the customer will be informed by any means. Following the contact of our customer service, he will be able to inform the company if he wishes the resolution and the refund of his order which will take place at the latest within 14 days, or of his acceptance to wait for the replenishment. of the product and to maintain its order which will be dispatched as soon as possible. In the latter case, the customer may request reimbursement of his order at any time until he has received confirmation of the dispatch of his order by the company Lundigo.

In the event that the customer has not been able to recover his package, it will be returned to us. For packages intended for countries other than France, the products will be returned to stock and the customer will be immediately reimbursed for the entire order.

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