Want to return an unopened or unused order? No problem, you have 14 days to return the product in question to us and obtain a refund. To do this, contact us by email at email@example.com and we will tell you the procedure to follow.
Delivery and refund
In the event of non-receipt of the package, we will only be able to proceed with the refund if we have proof of distribution from our delivery service providers. We cannot be held responsible for any problems related to delivery (theft, receipt by a third party, etc.).
If a product you ordered is not available, we will let you know and you can choose to keep your order pending restocking or get a refund within 14 days. If you are unable to recover your package, we will fully refund your order for packages destined for countries other than France.